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DRGDGTG Business Practices Companies must have satisfied employees to satisfy customers. Continental Airlines is a perfect example of how a union commit forward succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turnaround from a disastrous performance. In the earlier 1980s, the management of Continental believed that the only way to hold open the company was to lower airfares, and to reduce all possible expenses. In doing so, it razed the product and their quality of service.

For instance, in the early 1990s, pilots could crap bonuses if the render burn rate on their airplane unload below a spe cific amount. The program motivated pilots to go away slowly, which often resulted in missed arrival times. Because of the delays, it was somewhattimes essential to appropriate customers to the competition. Another example of this horrible low-cost onslaught was the CALite program. Continental replaced all first-class seats in some airplanes with take ...If you want to get a full essay, crop it on our website: OrderEssay.net

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